Job Family: Internal Services

Req ID: 418258

Service Line manager GBS CEE P2P SC 2

At GBS Purchase-to-Pay (P2P), we develop and market innovative P2P services and solutions, supported by our own process digitalization platforms. We provide services from sourcing support and purchase order creation up to the booking and payment of supplier invoices. We utilize AI and other new technologies. We deliver the services for our internal and external customers from our GBS Centers in cost efficient locations.

As the GBS Service line manager for P2P SC 2 in Central Eastern Europe (CEE), you will play a crucial role in ensuring the smooth operation and continuous improvement of specific services within a P2P SC organization, contributing to the organization's overall efficiency, effectiveness, and customer satisfaction.

As the CEE P2P SC 2 Service line manager, you will drive best practices and synergies together with your SC teams (>100 people across four countries) to create additional value for our customers via efficiency & growth.

What will be your responsibilities:

• You drive the financial management with taking the responsibility for managing the budget and financial resources allocated to your service line. This includes budget planning, cost control measures, and ensuring that services are delivered within budgetary constraints.

• You understand stakeholders' needs, addressing concerns, and maintaining positive relationships to ensure customer satisfaction.

• You track key performance indicators (KPIs) and metrics to assess the performance of your service line. Regular reporting on performance metrics helps to identify areas for improvement and demonstrate the value of the services provided.

• You lead the teams responsible for delivering the designated service. You provide direction, guidance, and support to team members, fostering a collaborative and high-performance work environment. You foster Hub synergies, continuous improvement,

• You drive leadership & people development incl. training, communication & retention to ensure a great people experience in your service line

• You ensure the compliance with relevant regulations, policies, and standards is essential.

What do we offer:

• 5 weeks of vacation.

• Core working hours.

• Home office and company nursery schools in Prague for better work life balance

• An individual budget of min. 24,000 CZK which you can turn into a combination of up to 8 days of extra holidays, cafeteria points or pension and/or life insurance.

• E-meal vouchers.

• Possibility to become a Siemens shareholder and get free stocks.

• Various discounts and offers.Modern workplace in Ostrava