MAIN PURPOSE OF ROLE

• Provideaccurateandtimelytechnicalinformation,advice,andassistanceregardingtheorganization'sproductsandservicesbefore,during,andafteratransactiontomaintainandimprovetheorganization'scustomerrelationships.

MAIN RESPONSIBILITIES

• Communicatewithcustomersandclients(viaemail,phone,oronlinediscussionboards)toanswertheirenquiries,understandtheirtechnicalquestion,assesstheirneeds,andsuggestorpromotealternativeproductsorservices(forexampleIThardwareandsoftwareproducts,financialservices,healthservices).

• Applyestablishedproceduresordevelopnewsolutionstosolvetechnicalproblemsthroughcasemanagementandfollow-uponthestatusofoutstandingcases.

• Usedatabasesorothercomputerizedsystemstomaintainup-to-datecustomerrecords,totrackthevolume,contentandoutcomesofenquiriesreceived,andtoaccessinformation,checklists,scripts,guidelines,andothermaterialsforrespondingtothecustomer’senquiry.

QUALIFICATIONS

Education

• AssociatesDegree(± 13years)

Experience/Background

• Minimum1year

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com