NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

Strong inter-personal and communication skills

·Ability to learn and evaluate new technologies.

·Knowledge of the Linux kernel and kernel modules.

·Capable of writing proposals related to improving current infrastructure.

·Ability to perform presentations to customer/client audiences

·Ability to solve complex problems addressing the root cause of the issue.

·Log/system review for resolution or escalation of issues.

·Ability to identify tasks which should be automated and then write tools to automate them.

·Solid understanding of the Linux/Unix based operations system.

Ü System analysis

ü System performance tuning

ü Load Balancing

Ability to program in at least 2 languages (shell, Perl, Ruby and Python)

Solid understanding of networking.

·Professional familiarity with Configuration Management Tools such as the following:

Ø CFEngine

Ø Puppet

Ø Chef

Ø Salt

Ø Ansible/Docker

Understanding of Virtualization/Oracle HyperV and the ability to manage virtual machines.

Understand enterprise monitoring tools and management frameworks

Understanding of Incident Managment

·Experience with professional change management processes and procedures.

Understanding and ability to work within a highly available environment, including but not limited to financial, government, and medical landscapes.

·Familiarity with open source tools, bug tracking, resolution, and routine maintenance with security updates to alleviate potential exploits.

Knowledge and the ability to perform software installations/patching of operating systems.

Ability to perform system and file recoveries using the company standard backup solution

Working at NTT

Strong inter-personal and communication skills

·Ability to learn and evaluate new technologies.

·Knowledge of the Linux kernel and kernel modules.

·Capable of writing proposals related to improving current infrastructure.

·Ability to perform presentations to customer/client audiences

·Ability to solve complex problems addressing the root cause of the issue.

·Log/system review for resolution or escalation of issues.

·Ability to identify tasks which should be automated and then write tools to automate them.

·Solid understanding of the Linux/Unix based operations system.

Ü System analysis

ü System performance tuning

ü Load Balancing

Ability to program in at least 2 languages (shell, Perl, Ruby and Python)

Solid understanding of networking.

·Professional familiarity with Configuration Management Tools such as the following:

Ø CFEngine

Ø Puppet

Ø Chef

Ø Salt

Ø Ansible/Docker

Understanding of Virtualization/Oracle HyperV and the ability to manage virtual machines.

Understand enterprise monitoring tools and management frameworks

Understanding of Incident Managment

·Experience with professional change management processes and procedures.

Understanding and ability to work within a highly available environment, including but not limited to financial, government, and medical landscapes.

·Familiarity with open source tools, bug tracking, resolution, and routine maintenance with security updates to alleviate potential exploits.

Knowledge and the ability to perform software installations/patching of operating systems.

Ability to perform system and file recoveries using the company standard backup solution

Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

Workplace type :

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.