At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

The Registered Nurse Clinical Coordinator (RN CC) supports Clinical Team Managers in planning and implementing quality care by advancing key workflows throughout the patient journey. This position reviews all referrals for appropriateness to Behavioral Health home care, monitors the accuracy and documentation of Homecare Homebase (HCHB) inputs and follows-up to ensure workflow requirements are satisfied. The RN CC also acts as a key intermediary between the patient, the CTM, the patient’s physician or medical provider, and other facility staff overseeing patient care as well as a back up to the CTMs and Clinical Navigators or supervising field staff including home health aides as needed.

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Registered Nurse Clinical Coordinator guiding your team to reach their full potential. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer delivering unparalleled care, we need a Registered Nurse Clinical Coordinator with commitment and compassion. Are you one of them? If so, apply today!

As an Elara Caring Registered Nurse Clinical Coordinator, you’ll contribute to our success in the following ways:

• Ensures that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and the leadership of the Behavioral Health team.

• Reviews referrals for appropriateness to be serviced under the Behavioral Health service line.

• Review medication lists and reconcile medications with providers.

• Reviews and clears HCHB coordination notes and processes administrative task workflows in an accurate and timely manner.

• Obtains orders from physicians, including verbal, written and faxed orders, and enters into appropriate system for CTM review and approval.

• Identifies areas of concern related to physician orders or other clinical documentation and escalates to CTM for resolution.

• Reviews, edits, and approves Face-to-Face (F2F) encounter and follow-up on unresolved F2F encounters scheduled post-SOC. Communicates with RN when F2F is obtained after 485 has been processed to ensure accurate diagnosis consistent with plan of care. Resolves issues by engaging CTM or MD as required.

• Monitors patient hospitalization list, confirms status, and coordinates appropriate resumption of care.

• Discharges patients in inpatient facility at end of episode (EOE).

• Obtains patient-related attachment renewal.

• Serves as a back up to the Behavioral Health CTMs and Clinical Navigators reviewing SOC/ROC/Recerts in their absence.

• Performs timely supervisions of field staff and HHA's as necessary.

• Oversees uploading and tracking of medical information by utilizing various EHR (Electronic Health Record) systems.

• Reviews, updates, and maintains the At-Risk registry.

• Participates in High-Risk Meetings and ensures that the best provision of services is offered.

• Adheres to all applicable county, state, and other regulations.

• Available to provide direct care, as needed.

• Answers telephone calls from patients, patient representatives, and medical professionals and communicates messages to the appropriate party or parties.

• Provides clerical support to patients such as but not limited to scheduling follow-up appointments for patients (as requested), providing health summaries to case managers, obtaining pre-authorizations, and addressing patient questions or concerns.

• Prints patient instructions and sends to patient.

• Performs chart audits as required by Elara Caring policy.

• Reviews print signature forms (consent, Advanced Beneficiary Notice (ABN), F2F), including the scanning, attachment, and entering Forcura or appropriate system.

• Monitors and resolves fax status reports and incoming faxes from Forcura; ensures all communications are received. Re-faxes as needed.

• Faxes episode summary reports to facilities (e.g., hospital), as required.

• Verifies receipt of notice of Medicare provider non-coverage to patient.

• Supports key patient initiatives to ensure successful implementation and maintenance (e.g., pandemic response, flu shots, etc.).

• Ensures office coverage in the absence of a Branch Director, Office Manager or CTM.

• Manages medical inventory, including supply ordering and shipment/distribution to patients or employees.

• Promotes Elara Caring’s philosophy, mission statement and administrative policies to ensure quality of care.

• Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.

• Performs other duties/projects as assigned.

Why Join the Elara Caring mission?

• You’ll work in a collaborative environment

• You’ll be rewarded with a unique opportunity to make a difference

• Outstanding compensation package

• Comprehensive onboarding with mentorship and preceptor support Ongoing Continuing Education (CEs) available at no cost

• Opportunities for advancement

• Medical, dental, and vision benefits after 30 days of employment

• 401K match and paid time off for full-time staff

• Fleet vehicles available, per company policy

• COVID-19 Prepared with Personal Protective Equipment and precautions

What is Required?

• Associate degree in a Nursing related field required

• 2 years of experience as a registered nurse in an appropriate clinical care setting

• Home Health or Hospice experience preferred

• Current Licensed Registered Nurse

• Excellent communication, time management, technology, and conflict resolution skills

• Valid driver’s license and insurance

• Reliable transportation to perform job tasks

You will report to the Branch Director.

This is not a comprehensive list of all job responsibilities ; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to recruiting@elara.com.